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ShifRoll Support

App: ShifRoll · Developer contact: don.ctl0118@gmail.com

Need help with ShifRoll? The fastest way is to email don.ctl0118@gmail.com. Most replies arrive within 1–2 business days. Before writing in, see the common issues below — they answer most questions.

Common issues

My alarms aren't ringing on iOS

ShifRoll uses Apple's Shortcuts app to write alarms into the system Clock so they ring even on silent or in Focus modes. If alarms aren't ringing:

  1. Open the iOS Shortcuts app and confirm the ShifRollSync shortcut is installed.
  2. In ShifRoll, open Settings → Sync alarms now.
  3. If the shortcut isn't installed, follow the on-screen onboarding steps — or email us and we'll send you the latest install link.

My alarms aren't ringing on Android

Android's battery saver can defer ShifRoll's alarm engine. To fix:

  1. Open Settings → Apps → ShifRoll → Battery.
  2. Set battery usage to Unrestricted (or disable "Optimize battery use" for ShifRoll).
  3. Confirm "Alarms & reminders" permission is granted in App info → Permissions.

"Sign in failed. Please try again"

Usually a transient network issue. Retry on Wi-Fi. If it keeps failing, email us with the rough time you tried so we can check server logs.

My calendar events aren't showing

Open Settings → Calendar in ShifRoll and confirm the calendars you want to import are toggled on. If you recently changed iOS / Google calendar permissions, restart the app once.

How do I delete my account?

From inside the app: Settings → Profile → Delete Account. If you've already uninstalled, see the account deletion page for instructions on requesting deletion by email.

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Privacy

For details on what data is collected and how it's stored, see the privacy policy (linked from the App Store / Play Store listing).

Still stuck?

Email don.ctl0118@gmail.com with: